Air/Seafreight Operator (f/m/d) en Bucharest/Romania

a. hartrodt Romania srl is offering a full time position for an Air/Seafreight Operator at our Bucharest branch.

Responsibilities:

• Provide first level, front line communication to clients and overseas offices to meet customer service and administration requirements.
• Communicate in a proactive, prompt, professional manner
• Ensure all documentation processed and prepared according to client requirements in an accurate and timely manner
• Ensure customer quotations are available, review selling and buying rates to maximize GP
• Arrange bookings as per customers’ requirements and communication for specific client service requests
• Arrange for customer payment of transportation, storage and any other related charges
• Arrange for insurance coverage for cargo. Gather customer claim documents and facts if claim is involved
• Close and review file to ensure all internal processes are adhered to
• Follow policies, procedures, standards, and ensure compliance with transport regulations
• Handling export/import shipment from A to Z: including bookings, drayage, customs clearance, Bills of Lading/Airway Bills and billing, pre-alerts
• Review all shipment documentation for accuracy and perform data input to open file in our system;
• Ensure Client's and Account Manager's instructions are followed
• Updating quotes for house accounts on bi-monthly (imports) & monthly (exports) bases
• Tracking shipments with truckers, rail, seafreight & airfreight carriers as well as customs brokers
• Keeping clients/agents informed of status of their shipments
• Timely and proper shipment releases
• Assisting other colleagues if needed
• Updating clients' weekly reports
• Negotiate freight rates with carriers
• Build and maintain good relationships with carriers.
• Prepare complete export/import documentation packages
• Confirm, review and post ocean, air, trucking and other suppliers' invoices for payment
• Communicate effectively through email communication (clients and other business partners - domestic and overseas).
• Ability to review procedures and identify areas of improvements
• Ability to work in a fast paced environment
• Experience with export, import documentation
• MS Word and Excel
• Knowledge of Incoterms and Letters of Credit is an asset
• Strong aptitude in managing time critical situations in a business efficient manner
• Strong aptitude in decision making and problem solving
• Strong aptitude in time management
• Documenting/completion of Carrier Bills of Lading, Pick up and delivery orders, appointments and scheduling.
• Acquiring vendor rates/quotes and negotiations associated with the entire process of the shipment.
• Problem solving/coordinating operational support to clients and vendors.
• Daily tracking and tracing of shipments and follow up with client with status updates.
• Analyze booking details and prepare detailed quote to customer based on needs with alternate suggestions to enhance or further benefit the client needs.
• Advise management and clients of any problems or issues associated with the move to the customers and vendors.
• Provide operational support with co-workers when needed.
• Warehouse work/attending shipping/receiving pallets wrapping, dim and measure for shipping, cross dock coordination

Requirements:

• Required experience 2 years
• IATA certificate is an asset
• Excellent Romanian and English skills